Privacy Policy
This Policy explains how Famously LLC collects, uses, shares, and protects personal data when you use the Famously mobile application, websites, and related services (the "Platform"). Famously is a social networking platform and creator marketplace. By using the Platform, you agree to this Policy.
Effective date: September 4, 2026 · Famously LLC
01. Information We Collect
1.1 Information you provide
Account & profile: name, username, email, phone number, password/OTP, date of birth, gender, country, profile photo, and biography.
Expert / verification data: professional details and identity or professional documents (e.g., government ID, certificates, licenses) submitted for verification. These are stored in restricted, access-controlled storage and are not shown on your public profile.
Payment & payout data: for buyers, billing details processed by our payment provider; for Experts, payout details such as bank information and transaction history. We do not store full card numbers — card data is handled by our payment processor.
User Content: posts, photos, videos, Stories, FAMO drops, captions, comments, hashtags, mentions, direct messages, and documents/images shared in calls.
Support & reports: support tickets, reports you file, and communications with us.
1.2 Information collected automatically
Device & technical: device type and model, OS, app version, language, unique device identifiers, and IP address.
Location (only if you grant it): when you choose to tag a place on a post, we read your device's approximate location once to suggest nearby places, and send those coordinates and your search text to Google's Places service through our servers. We do not use precise GPS, background location, or IP-based geolocation. Your country is the one you select at signup.
Usage & diagnostics: feature usage, interactions, analytics events, crash reports, and performance diagnostics.
Interaction events: which posts you view, like, and watch, stored in our database to rank your feed and to calculate creator rewards.
Push tokens: device push-notification tokens used to deliver notifications.
Referral attribution: the Google Play install referrer (Android) or, on iOS, a one-time read of the clipboard on first launch used only to detect a referral code.
1.3 Information from device permissions (only if you grant them)
Camera & microphone: to make video calls and capture photos/videos for posts and Stories.
Photos / media library: to select and upload media, and to save media to your device.
Location (approximate): to suggest nearby places when you tag a location on a post.
Local network (iOS): to establish a direct connection for video calls on the same network.
Calendar: to add your scheduled calls to your device calendar.
Notifications & Bluetooth: to deliver push notifications and route call audio to connected devices.
You can grant or revoke these permissions anytime in your device settings; some features will not work without them.
1.4 Cookies and similar technologies
On our websites we use first-party cookies and similar browser storage set by Google Analytics for Firebase, listed among the Firebase services in section 3.2. They are used only to measure traffic and to understand which pages and features people use — for example, how many visitors reach a creator's profile or the app download page.
We do not use advertising cookies, third-party tracking cookies, or cross-site tracking, and we do not sell or share this data with advertisers.
We ask for your consent before setting this cookie: a banner on your first visit lets you accept or decline, and nothing analytics-related loads unless you accept. You can change your choice at any time by clearing the site's data in your browser, which brings the banner back, or opt out of Google Analytics using Google's opt-out browser add-on. The site works normally without it.
The Famously mobile app does not use cookies; the equivalent measurement in the app is described in section 1.2.
02. How We Use Your Information
We use personal data to:
create and manage your account and profile, and authenticate you;
operate social features — feeds, discovery/search, following, likes, comments, mentions, Stories, FAMO drops, and direct messaging;
enable, schedule, and deliver paid video calls, including in-call chat and document sharing;
process payments, calculate earnings and fees, and pay out withdrawals;
run referral and rewards programs and prevent their abuse;
send transactional and, where permitted, other notifications;
provide support and handle reports, disputes, and claims;
keep the Platform safe — detect, prevent, and investigate fraud, abuse, and violations of our Terms;
analyze usage and diagnose crashes to maintain and improve the Platform;
comply with legal, tax, accounting, and regulatory obligations.
Legal bases (where applicable, e.g., GDPR): performance of our contract with you; your consent (e.g., device permissions, optional notifications); our legitimate interests (security, fraud prevention, improvement); and compliance with legal obligations.
03. How Information Is Shared
3.1 With other users
Your profile (name, username, photo, bio, verified status) and the content you post are visible to others according to your privacy settings. Direct messages are shared with the conversation participants. If your account is private, your content is limited to approved followers.
3.2 With service providers (processors)
We share data only as needed with trusted providers who process it on our behalf under contractual protections:
| Provider | Purpose | Data involved |
|---|---|---|
| Google Firebase and Google Cloud (Auth, Firestore, Cloud Storage, Cloud Functions, Cloud Messaging, Analytics, Crashlytics, App Check, media transcoding and delivery, Places search) | Core backend, hosting, database, push, analytics, crash reporting, abuse protection, media processing | Account, profile, content, technical, usage, diagnostics, push tokens, approximate location when you tag a place |
| Algolia | Search and discovery | Profile and content fields needed for search |
| Famously call infrastructure (WebRTC; relay and media servers operated by Famously on Google Cloud in Kuwait and Germany) | Real-time video/voice calls | Audio/video streams and network addresses during calls; never stored. During connection setup your device's network address is sent to public STUN servers operated by Google, and in a direct connection the other participant's device can see your network address |
| Twilio | SMS delivery of one-time verification codes | Phone number and the code sent to it; messages may be sent from a number outside your country |
| Mailgun | Transactional email delivery | Email address, name, and the content of the email (for example a verification link or a booking confirmation) |
| Google Sign-In / Sign in with Apple | Authentication | Sign-in identifiers you choose to use |
| UPayments (processes card, Apple Pay & Google Pay payments) | Payment processing | Billing / payment information |
| Google Play Install Referrer | Referral attribution (Android) | Referral signal on install |
3.3 We do not sell your personal data
Famously does not sell, rent, or trade your personal data, and does not share it with third parties for their own advertising.
3.4 Legal and safety
We may disclose data if required by law or valid legal process, to enforce our Terms, or to protect the rights, safety, and security of our users, the public, or Famously.
3.5 Business transfers
If Famously is involved in a merger, acquisition, or asset sale, personal data may be transferred as part of that transaction, subject to this Policy.
04. International Data Transfers
Famously operates globally and our providers may process and store data in countries other than your own. Where we transfer personal data across borders, we take steps to ensure it receives an adequate level of protection consistent with this Policy and applicable law.
05. Security Safeguards
Encryption: call audio and video are encrypted in transit and are never stored. Stored personal data is encrypted at rest by our cloud provider.
Access controls: verification documents, payout details, and financial records are stored in restricted, backend-only locations accessible only to authorized personnel and processes.
Screen-capture blocking: screen recording and capture are blocked during live calls.
Abuse protection: we use technical measures (including App Check and fraud checks) to protect the Platform.
No method of transmission or storage is completely secure; we cannot guarantee absolute security.
06. Content Moderation & Safety Data
We process reports and, where necessary, related content to review objectionable content and abusive behavior. Calls are never recorded, so a report about a call is investigated from the report itself, the call's metadata (participants, time, duration and how the call ended) and both accounts' history — we hold no audio or video of the call to review.
07. Data Retention
We retain personal data for as long as your account is active or as needed to provide the Platform. After you delete your account, we delete or de-identify your data, except where we must retain it for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes, or where content has already been shared with or reshared by others. Ratings and reviews you have given remain, with your name replaced by "Deleted user". Payment, payout, and invoice records are retained as required for accounting and tax. Backups are retained for a limited period and then overwritten. Ephemeral content (Stories, FAMO drops) is designed to expire, but may persist temporarily in backups or where retained for an investigation.
08. Your Rights & Choices
Depending on where you live, you may have the right to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. You can:
Access & update most information in the app under Profile settings.
Delete your account in the app under Profile → Settings → Delete Account, or by emailing info@famously.app.
Manage notifications in app or device settings; essential transactional and security messages continue.
Manage permissions (camera, microphone, photos, location, calendar, notifications) in your device settings.
To exercise any right, contact info@famously.app. We respond within the time required by applicable law. You also have the right to lodge a complaint with your local data-protection authority.
09. Children's Privacy
The Platform is not intended for children under 13, and we do not knowingly collect their personal data. Users aged 13–17 may use the Platform only with the consent and supervision of a parent or legal guardian, and may not make payments, offer paid services, or receive payouts. If you believe a child under 13 has provided us personal data, contact info@famously.app and we will delete it.
10. Changes to This Policy
We may update this Policy from time to time. For material changes we will update the "Effective date" and, where appropriate, notify you in the app. Continued use after changes take effect constitutes acceptance.
11. Contact
Famously LLC
Registered address: 3rd Floor, 25 February Tower, Khaled Ibn Al Waleed St., Sharq, Kuwait City, Kuwait
Governing jurisdiction: State of Kuwait
Data Protection contact: info@famously.app
By using the Famously Platform, you acknowledge that you have read and understood this Privacy Policy.